Unless otherwise specified, the Seller shall provide a warranty period of 24 months from the acceptance of the product by the Buyer.
The warranty does not cover defects caused by the product's use at variance with its purpose and mechanical or common use.
If a product is sold for a lower price because of defects, the Seller provides the warranty period of 24 months, whereby the warranty does not cover the defects, because of which the product's price was reduced. These defects shall be specified in the contract.
The Seller is obliged to handle a claim using the following methods:
a) repair of the product
b) replacement of the product
c) reimbursement of the price
d) rejection of the claim.
The Buyer is entitled to file a claim under the following conditions: re-deliver the product (mechanically not damaged, clean, if possible in the original package) to the Seller including the instruction manual and invoice.
The Seller shall repair defects without delay, latest within 30 days. In the event that the defects cannot be eliminated, the Seller is obliged to replace the faulty product with a new one. If this is a defect, which does not prevent the use of the product and cannot be eliminated, the Buyer is entitled to obtain a reduction in the product's price in the form of a credit.
In case that no repair or replacement of the product is possible, the Seller is entitled to cancel the contract by issuing a credit in the amount of the original product's price.
In case that a replacement of the product occurred, a new warranty period starts to expire from the date of its delivery.
If a claim is rejected reasonably, the product under the claim shall be returned back to the Buyer.
The Seller shall make a decision about a claim immediately, in complicated cases within 3 business days. In justified cases, where it is necessary to make a complicated technical assessment of the product's state, within 30 days from the date of making the claim. After the expiration of this period, the Buyer is entitled to withdraw the contract or he has the right for a replacement of the defective product for a new one.